We carry and deliver your cars, vans, goods, boats and campers throughout Europe.

Freight Car Europe, we carry and deliver your cars, vans, goods, boats and campers throughout Europe
Freight Car Europe, we carry and deliver your cars, vans, goods, boats and campers throughout Europe

Agreement with site users

This site allows you to submit a transportation request. You can also choose from a variety of quotes to find the best deal for your needs. The site has specific terms and conditions. Freight Car Europe We’ve grouped and listed them below. To take advantage of the services offered by Freight Car Europe and start saving, you must read and accept the following policies, including those related to the Privacy Policy section.
Privacy Policy
If you disagree with the terms of use, you will not be able to access the benefits offered by our certified carriers. By continuing to browse this website, you agree to the following rules, accept them, and undertake to strictly observe them. We encourage you to periodically review the site’s User Agreement, as the rules may change over time. To stay up-to-date on the terms and conditions of service, please check regularly to ensure that no content has been modified or replaced. THE GENERAL RULES We are about to define the terms, rules, guidelines, and acceptable behavior, as well as any other information necessary to make browsing the site permissible.

1. General conditions of use
1.1 We do our best to ensure that the information on Freight Car Europe is as authentic and truthful as possible. However, we decline any responsibility for its absolute accuracy. Due to constant updates, the site may include inaccurate information, regardless of our will.
1.2 The dissemination of indecent, offensive, denigrating, threatening, defamatory, libelous, obscene, insulting, vulgar, violent, abusive, or pornographic content on this site is strictly prohibited. Any actions aimed at encouraging any form of discrimination or ethnic hatred are also expressly prohibited.
1.3. We do our best to constantly improve the security of the site. However, if you, as a User, feel “affected” by any kind of offensive action, we invite you to contact us as soon as possible. After reporting the problem, we will act accordingly and take the necessary measures to ensure all appropriate security measures are implemented. This action may include restricting access or even suspending your account. Legal action may be taken against those who do not properly comply with our rules.
1.4. We guarantee a 24/24 website. However, we decline all responsibility for temporary service disruptions or unexpected page crashes. If you are unable to continue reading, please try again later: maintenance or repairs may be underway to improve your browsing experience.
1.5 If you discover that the website is not functioning properly or contains incorrect information, please notify the Company. You acknowledge that the website may not function consistently across all supported software and screen sizes. The Company is not obligated to resolve the issue free of charge or according to a specific schedule, but will use this feedback to subsequently improve the quality of the website at its sole discretion, with or without notice to the Customer.

  1. User license

2.1 You acknowledge and agree that Freight Car Europe This site contains confidential information. Our content may not be sold, reproduced, or distributed without specific written permission. All third-party trademarks, service marks, and logos are the property of their respective owners. Any additional rights not expressly granted herein are reserved.
2.2 By submitting content to any area or section of the website, you grant the Company and its affiliates a perpetual and irrevocable right and license.

  1. Disclaimer

3.1 By accepting this agreement you waive Freight Car Europe from any responsibility for any problems and/or damages caused by errors and/or inaccuracies.
3.2 Freight Car Europe It’s an online portal that connects private individuals with reliable transport companies. That said, it remains a virtual space and, as such, is not responsible for any logistical disruptions. Although rare, loss, theft, or damage to goods cannot be attributed in any way to the site’s owners.
3.3 While we do everything we can to ensure everything runs smoothly, it is impossible to verify the absolute accuracy, truthfulness, and truthfulness of the offers. However, we are committed to promptly detecting any anomalous or fraudulent behavior.
3.4 The Company expressly reserves the right to alter, modify, or delete parts of the site or the entire offering, or to cease publication, without notice.
3.5 Freight Car Europe has no responsibility for the accuracy and completeness of linked sites and offers. It is not responsible for illegal, incorrect, or incomplete content, nor for any damages resulting from the use or non-use of transport services. Therefore, the Company is not liable for any kind of compensation.
3.6 You assume all responsibility and risk for your use of this website and the Internet generally. Under no circumstances will we be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use this website. Freight Car Europe and/or any other site linked to it.

  1. External links to this site

4.1 The site contains external links that lead to web pages and content located on other websites. This means that users may access external sites owned by third parties. Access to these sites is at the user’s own risk; Freight Car Europe has no control over these sites and therefore assumes no responsibility for any consequences arising from their use.
4.2 We encourage hyperlinking between two web pages, to and from the site Freight Car Europe, unless false information is provided.

  1. Other terms of use

5.1 Registration and Management of Requests

Registration on Freight Car Europe is completely free for all users. To ensure efficient service, the staff requires that the user provide complete and accurate contact information (email address and phone number). Incomplete or incorrect information will prevent the staff from processing the request.

Completely completing all required fields on the registration form is required to process your request. Transportation requests must be for services to be performed within 30 days of the request date, which is necessary to allow carriers to provide accurate quotes and properly schedule the service.

5.2 Acceptance of the conditionsBy accepting the quote, the user also accepts the general conditions indicated in this paragraph.

5.3 Commissions and Awarding

If the job is awarded, the user will pay a commission calculated based on the price set by the carrier. The job is considered awarded when the user formally accepts the quote proposed by the carrier via the platform.

5.4 Commission Changes

Commission amounts may be changed with at least 10 days’ notice, communicated via email to the address provided by the user and by publication in the dedicated section of the site. During any promotional periods, commissions may be reduced or suspended, with notice of the relevant conditions.

5.5 Post-Award Changes

The commission paid will not be refunded if the user, after accepting the quote, requests substantial changes such as: changes to the agreed-upon date, changes to the route, changes to the type of goods to be transported, or if, for other reasons attributable to the user’s behavior, the carrier is unable to perform the transport within the agreed-upon timeframe. This provision is justified by the need to protect the carrier’s operational organization and the commitments already undertaken.

Quotes are valid for 15 days

5.6 Payment Terms

The commission must be paid within 24 hours of accepting the quote, or by the following day, which is necessary to allow for final confirmation of the service and logistical organization of the transport.

5.7 Consequences of Late Payment

Payment of the commission after the deadline indicated in Section 5.5 will automatically cancel the reservation. In this case, any late payment will not be refunded, except for the user’s right to request a new reservation based on current availability.

5.8 For new users

Advance payment is required. If the service needs to be cancelled, the following conditions will apply, proportionate to the costs actually incurred and the services already provided:

– Cancellation during the transportation organization phase: 5% of the amount paid will be retained as a reimbursement for administrative costs already incurred;
– Cancellation within 48 hours of pick-up: 15% of the amount paid will be retained to cover organizational costs and any penalties to carriers already contacted.
– Cancellation within 24 hours of collection: 50% of the amount paid will be retained, considering the advanced state of organization of the service.
– Cancellation on the day of collection: 60% of the amount paid will be retained, without prejudice to the possibility of rescheduling the service without further charges.

5.9 In case of payment of partial shares

If a partial payment is required as a deposit, the following conditions will apply:

  • Cancellation during the organization: 30% of the amount paid will be retained.

  • Cancellation within 48 hours: 50% of the amount paid will be retained.

  • Cancellation within 24 hours: 100% of the amount paid will be retained.

  • Cancellation on the day of collection: 100% of the amount paid will be retained.

Final Confirmation and Documentation
Final booking confirmation will be valid only after submitting the accounting documentation for the commission payment and completing the required tax forms.

IMPORTANT: Any delays, errors, or incompleteness in submitting tax information may result in delays in confirming the service. The company undertakes to promptly communicate any problems and to provide assistance in completing the documentation correctly.

5.10 In case of loading and unloading at affiliated warehouses

If the transport of the vehicle starts and ends at a partner depot, the deposit paid in case of cancellation will not be refunded and will be used as compensation for the reservation of the place at the same (depots) and for the payment of organisation costs.

5.11 Operating Modes of the Service

Pickup and drop-off points are located near highway junctions to optimize transportation routes. The carrier will notify the user of the expected pickup time 2-3 hours in advance. Road transport is extremely susceptible to delays due to third-party causes (traffic, traffic jams, bad weather, etc.), nIn the event of delays in the loading (departure) and delivery (arrival) phases by the carrier and/or in the event of additional costs (vehicle in a paid warehouse or other factors) Freight Car Europe and the carrier are not liable. 

If all carriers are busy, the request will be automatically rescheduled according to the new availability and the user will be promptly informed of the new execution times.

Carriers do not operate transport during national holidays; therefore, requests received during these periods will be scheduled based on the first available service. In the event of inconsistency in the description of the vehicle by the customer (cars of greater size and weight) or in the mechanical condition indicated (running/not running, free or non-free wheels) the carrier will be authorized either to request a change in the rate, or if the customer does not accept, the carrier may request payment of the penalty for failure to load.

Shipping days are defined as working days

5.12 Limitations of Liability and Protections for the User

Freight Car Europe operates as a digital intermediation platform between users and carriers. Liability for any damage to transported vehicles is governed by transportation regulations and the insurance policies of the designated carrier.

The user is required to promptly report any damage found, following the procedures indicated by the carrier and the relevant insurance company. Freight Car Europe assumes no direct responsibility for damages, but guarantees full cooperation to facilitate the resolution of disputes between the user and the carrier.

* Further information on cancellations

6.1 In the event that the winning Carrier, for one reason or another, is forced to modify a booking, after acceptance of the quote but before the service has been offered, Freight Car Europe It allows the two parties to communicate with each other, attempting to reach a friendly agreement and therefore an amicable solution. In this case, the commission will not be refunded to the user. In the event of non-loading, the conditions relating to cancellation of the transport (points 5.8 and 5.9) apply.

6.2 In the event that the user cancels the transport request on the same day as loading, the carrier reserves the right to apply a penalty of 50% of the total cost of transport plus VAT and the commission will not be refunded. If the cancellation occurs the day before, the penalty applied may be 20% of the total cost of transport plus VAT to cover the organizational and operational costs already incurred by the carrier. Freight Car Europe It will allow the two parties to communicate with each other, attempting to find a friendly agreement and therefore, an amicable solution.